Sluice Consultancy (ABN 92 443 123 504) is operated by Christopher Sluice and Ria Sluice. We are committed to protecting the personal information of everyone who engages with our services, visits our website, or contacts us. This policy explains what information we collect, why we collect it, how we use and protect it, and your rights under Australian privacy law.
This policy applies to all services offered by Sluice Consultancy, including Illuminate, Accord, and Staff Experience Research, as well as to use of our website at sluiceconsultancy.com.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you visit sluiceconsultancy.com, the following may be collected:
When you engage with Illuminate, Accord, or Staff Experience Research, we may collect:
When a school or organisation engages us on behalf of staff, we may collect contact details for the relevant leader or coordinator, and information about the institutional context relevant to the engagement.
We use personal information only for the purposes for which it was collected. This includes:
We do not use your personal information for marketing purposes, and we do not sell, rent, or share your information with third parties for commercial purposes.
All sessions conducted via Zoom are recorded and automatically transcribed. Recordings and transcripts are used solely for the purpose of producing your participant document. They are never shared with any third party, including — in the case of Accord — the commissioning institution.
Recordings and transcripts are stored securely and deleted once the participant document has been finalised and delivered, unless you request otherwise or unless retention is required by law.
Our website and service delivery involve the following third-party tools. Each operates under its own privacy policy.
Our contact form is processed by Formspree (formspree.io). When you submit the form, your name, email address, and message are transmitted to and stored by Formspree on our behalf. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.
Our website uses Tawk.to to provide a live chat facility. Tawk.to may set cookies on your device and may collect information about your visit and any chat conversations you initiate. Tawk.to's privacy policy is available at tawk.to/privacy-policy. You may decline the chat facility without affecting your use of the site.
All consultancy sessions are conducted via Zoom Video Communications. Zoom processes video, audio, and transcript data in accordance with its own privacy policy, available at zoom.us/privacy. We recommend reviewing Zoom's policy before your session if you have specific concerns about data processing.
Our website may use cookies — small text files stored on your device — through Tawk.to. These cookies support the live chat functionality and may collect basic usage information. Standard web analytics are not separately deployed on this site.
You can manage or disable cookies through your browser settings. Doing so will not prevent you from accessing the site, but may affect the availability of the live chat facility.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Personal information held by Sluice Consultancy is stored in password-protected environments with access limited to Christopher Sluice and Ria Sluice.
Where personal information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
Under the Australian Privacy Principles, you have the right to:
We will respond to access and correction requests within a reasonable timeframe and at no charge. If we are unable to provide access to certain information, we will explain why.
If you have a concern about how we have handled your personal information, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
For privacy-related inquiries, access requests, or complaints, please contact us directly.
Sluice Consultancy
Christopher Sluice & Ria Sluice
ABN 92 443 123 504
christopher@sluiceconsultancy.com
Tel: +61 494 823 899
We may update this policy from time to time. The current version will always be available at sluiceconsultancy.com/privacy.html. Material changes will be noted at the top of this page with a revised date.